If you have any questions or comments regarding products or orders, please contact the Urban Zen online team at firstname.lastname@example.org or 855.755.4848. Our customer care line is open Monday to Friday, from 10am – 6pm EST. Note we are closed on weekends and national holidays.
Shipping & Returns
We are pleased to offer complimentary ground shipping for all orders on urbanzen.com.
We are only able ship orders online within the US at this time. Please email or call customer service at email@example.com or 855.755.4848 to inquire about international orders and delivery.
All available items will be processed within 2 business days. Ground shipping arrives in approximately 4 to 7 business days. FedEx 2Day® shipping will arrive in 2-5 business days from time of order.
Contact us right away at firstname.lastname@example.org or 855.755.4848. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.
Items are eligible for return in unworn, unused and salable condition with all original tags attached within 15 days of the receipt of your package. Certain products and categories are FINAL SALE. This will be noted on the product page at the time of purchase. All discounted items are considered Final Sale.