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New York City

New York City

705 Greenwich St
New York, NY 10014
212.206.3999
newyorkcity@urbanzen.com

Monday – Wednesday 10AM – 6PM
Tuesday 10AM - 7PM
Friday 10AM - 6PM
Saturday 11AM - 6PM
Sunday by appointment only

Sag Harbor

Sag Harbor

16 Main Street
Sag Harbor, NY 11963
631.725.6176
sagharbor@urbanzen.com

Monday 10AM – 8PM
Tuesday by appointment only
Wednesday by appointment only
Thursday 10AM – 8PM
Friday 10AM – 9PM
Saturday 10AM – 9PM
Sunday 10AM – 8PM

Los Angeles

Los Angeles

9045 Nemo St
West Hollywood, CA 90069
424.335.0655
losangeles@urbanzen.com

Wednesday – Saturday 11AM – 6PM
Or by Appointment

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Measurements below are in inches. Measure directly on the body. If your measurements suggest different sizes, your hip measurement is leading. If your measurement is in between two sizes, we suggest you order a size up especially for our fitted dresses, leather pants, and leather jackets.

Dresses, Tops, Bottoms, Coats, Jackets, and Jumpsuits

XS S M L
Chest 31 33 35 37
Waist 24.5 26.5 28.5 30.5
Hip 36 38 40 42

Tailored Pants and Jackets

  0 2 4 6 8 10 12 14
Chest 31 32 33 34 35 36 37 38
Waist 24.5 25.5 26.5 27.5 28.5 29.5 30.5 31.5
Hip 36 37 38 39 40 41 42 43

Fit guide for Knitwear, Sweaters, Coats, Jackets, and Oversized Tops

  P/S S/M M/L
Chest 30 35 38
Waist 25.5 28.5 31.5
Hip 37 40 43

Customer Service

If you have any questions, please call 1.855.755.4848 and a customer service representative can direct you to the appropriate associate.

General

Customer Service

If you have any questions or comments regarding products or orders, please contact the Urban Zen online team at customerservice@urbanzen.com or (631) 725-6176. Our customer care line is open Monday to Friday, from 10am – 6pm EST. Note we are closed on weekends and national holidays.

Public Relations

press@urbanzen.com

Furniture

furniture@urbanzen.com

Shipping & Returns

Do you offer complimentary shipping?

We are pleased to offer complimentary ground shipping for all orders over $100 on urbanzen.com.

Can I ship my order internationally?

We are only able ship orders online within the US at this time. Please email or call customer service at customerservice@urbanzen.com or (631) 725-6176 to inquire about international orders and delivery.

How long will my order take to arrive?

All available items will be processed within 2 business days. Ground shipping arrives in approximately 4 to 7 business days. FedEx 2Day® shipping will arrive in 2-5 business days from time of order.

What if my order arrives damaged?

Contact us right away at customerservice@urbanzen.com or (631) 725-6176. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.

What is your return policy?

Items are eligible for return in unworn, unused and salable condition with all original tags attached within 15 days of the receipt of your package. Certain products and categories are FINAL SALE. This will be noted on the product page at the time of purchase. All discounted items are considered Final Sale.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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