Terms of service
Welcome to Urban Zen. Founded by Donna Karan, Urban Zen offers a curated collection of fashion, accessories, home furnishings, and lifestyle pieces celebrating timeless design, craftsmanship, and individuality.
These Terms of Service ("Terms") govern your use of www.urbanzen.com (the "Website") and purchases made through it. By accessing the Website or placing an order, you agree to these Terms. Please review them along with our Privacy Policy and Shipping & Returns information.
1. Use of Our Website
Our Website is intended for personal, lawful use, including browsing our collections, learning about Urban Zen, and purchasing merchandise.
You agree not to misuse the Website, interfere with its operation or security, attempt unauthorized access, or reproduce or commercially exploit its content without permission.
We reserve the right to restrict access or decline transactions involving suspected fraud, unauthorized activity, or misuse of the Website, subject to applicable law.
2. Products and Availability
Urban Zen offers collections that may include limited-production designs, artisanal pieces, distinctive materials, and handcrafted items.
We make every effort to provide accurate descriptions, photographs, pricing, and availability information. However, occasional errors or discrepancies may occur.
Colors, textures, finishes, and other details may vary slightly from the images displayed due to screen settings, natural materials, or the handcrafted nature of certain products. Such variations are part of the individuality of many Urban Zen pieces.
All merchandise is subject to availability. We reserve the right to modify or discontinue products, limit quantities, and correct inaccuracies.
Certain products, including furniture, artwork, and made-to-order pieces, may require additional arrangements or be subject to product-specific terms communicated before purchase.
3. Orders and Payment
Placing an order constitutes an offer to purchase the selected merchandise. An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to decline or cancel an order for legitimate reasons, including unavailable inventory, incorrect pricing or product information, payment issues, or suspected fraudulent activity.
If an order is canceled after payment has been collected, the amount paid for the canceled merchandise will be refunded to the original payment method.
Prices are displayed in U.S. dollars unless otherwise indicated. Applicable taxes and shipping charges are calculated during checkout.
We reserve the right to correct pricing errors and update prices or promotions without prior notice. Any change affecting an order already placed will be communicated to the customer before proceeding, where required.
4. Shipping and Delivery
Orders are processed and shipped in accordance with our published Shipping & Returns information.
Shipping costs, delivery options, and estimated timeframes depend on the merchandise and destination. Special arrangements may be required for oversized, fragile, valuable, or made-to-order items.
Delivery estimates are provided in good faith and may be affected by carrier schedules, weather, or circumstances beyond our reasonable control.
If we are unable to ship within the promised timeframe, we will provide notice and the options required by applicable law, including cancellation and a refund when appropriate.
Please consult our Client Services page for current shipping information or contact us for assistance with special deliveries.
5. Returns, Exchanges, and Cancellations
Returns and exchanges are governed by our published Shipping & Returns policy and any product-specific conditions disclosed before purchase.
Certain merchandise, including discounted items, final-sale products, and specially commissioned or made-to-order pieces, may have different return or cancellation conditions.
We encourage customers to review product details and applicable policies before purchasing.
Nothing in these Terms limits any rights or remedies available to customers under applicable consumer protection laws, including rights concerning merchandise that is defective, damaged, or not as described.
For assistance with a return, exchange, or order concern, please contact customerservice@urbanzen.com.
6. Intellectual Property
The Urban Zen name, trademarks, logos, photographs, product designs, artwork, text, graphics, and other Website content are owned by Urban Zen or used with the permission of their respective rights holders and are protected by applicable intellectual property laws.
Website content is provided for personal, noncommercial viewing and shopping purposes.
No content may be reproduced, republished, distributed, modified, or used commercially without prior written authorization from the appropriate rights holder, except as permitted by law.
Unauthorized use of Urban Zen's trademarks, imagery, creative materials, or other protected intellectual property is prohibited.
7. Customer Accounts and Information
Where customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorized account activity.
When placing an order or contacting us, you agree to provide accurate and current information reasonably necessary to process your request.
We handle personal information in accordance with our Privacy Policy and applicable privacy laws.
8. Communications
Urban Zen may contact customers regarding orders, delivery arrangements, customer service inquiries, or other matters related to their transactions.
Promotional emails and text messages, where offered, are subject to applicable consent requirements. Customers may opt out of promotional communications using the instructions provided.
For text messaging programs, additional terms and disclosures may apply at the point of enrollment.
9. Third-Party Services and Links
Our Website may include links to third-party websites or use external service providers for functions such as payment processing and shipping.
These services may be governed by their own terms and privacy policies. Urban Zen is not responsible for the independent content or practices of third-party websites outside our control.
10. Website Availability and Disclaimer
We strive to maintain an accurate, secure, and reliable online shopping experience. However, we cannot guarantee that the Website will always operate without interruption, technical errors, or temporary unavailability.
To the fullest extent permitted by applicable law, the Website and its content are provided on an "as available" basis, without warranties beyond those expressly stated or required by law.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Urban Zen and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from use of the Website or transactions conducted through it.
Where liability may lawfully be limited, Urban Zen's total liability arising from a particular purchase will not exceed the amount paid for the product or order giving rise to the claim.
These limitations do not apply to liability that cannot be excluded or restricted under applicable law.
12. Indemnification
To the extent permitted by law, you agree to indemnify and hold Urban Zen harmless from third-party claims, losses, or reasonable expenses arising directly from your unlawful use of the Website, infringement of another party's rights, or material violation of these Terms.
This provision does not limit your statutory consumer rights or apply to claims caused by Urban Zen's own unlawful conduct.
13. Changes to These Terms
Urban Zen may update these Terms periodically to reflect changes in our business, Website, services, or legal requirements.
The revised Terms will be posted on this page with an updated effective date. Material changes will be communicated when required by law.
Revisions will apply prospectively and will not retroactively change the terms of purchases already accepted.
14. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Subject to any mandatory legal protections, disputes relating to these Terms will be resolved in the appropriate state or federal courts located in New York, New York.
If any provision is determined to be unenforceable, the remaining provisions will continue in effect.
15. Contact Us
For questions regarding these Terms, merchandise, orders, or customer service, please contact:
Email: customerservice@urbanzen.com
Website: www.urbanzen.com
Our Client Services team is available to assist with your inquiries.