Customer Service

If you have any questions or comments regarding products or orders, please contact the Urban Zen online team at or (631) 725-6176. Our customer care line is open Monday to Friday, from 10am – 6pm EST. Note we are closed on weekends and national holidays.

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Shipping & Returns

Do you offer complimentary shipping?

We are pleased to offer complimentary ground shipping for all orders over $100 on

Can I ship my order internationally?

We are only able ship orders online within the US at this time. Please email or call customer service at or (631) 725-6176 to inquire about international orders and delivery.

How long will my order take to arrive?

All available items will be processed within 2 business days. Ground shipping arrives in approximately 4 to 7 business days. FedEx 2Day® shipping will arrive in 2-5 business days from time of order.

What if my order arrives damaged?

Contact us right away at or (631) 725-6176. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.

What is your return policy?

Items are eligible for return in unworn, unused and salable condition with all original tags attached within 15 days of the receipt of your package. Certain products and categories are FINAL SALE. This will be noted on the product page at the time of purchase. All discounted items are considered Final Sale.